Krakow – London, Stansted
I woke up quite early to make sure I’d be on time for my flight at 10h AM. I arrived in the airport around 8h and there was not many people there. At 8h30 I was already at the gate, one hour in advance. I was quite sleepy so I sat down and eventually I fell asleep. I woke up suddenly 20 minutes after, at 8h50, and relaxed when I saw the giant digital clock just in front of me; I still had at least 45 minutes to wait. I fell again asleep and I woke up at 9h15 but relaxed when I saw I had time. The next time I woke up was with the loudspeakers saying “Last Warning for Mr. Costa”.
I still got into the flight, but they had to call the bus driver to come back to get me (he was not far yet).
London, Stansted – Porto
I arrived in Stansted at 11h30 (local time) and my next flight to Porto was only at 18h30. I had plenty of time to do absolutely nothing. I noticed a lot of blue and yellow machines in front of the Ryanair check-in desks. I went there so see closer and I found out that I would have to do my check in using those machines, using the confirmation code I got when I bought the tickets, and only after I’d deliver my luggage. I tried my code but the machine said it was still too early to check-in for my flight. So I waited. Really long waiting. God I hate waiting, if only I had something to do. Time goes by and 16h00 comes. Two and half hours before my flight I went again to the machines and entered my code. Panic: there’s a red warning under my name saying that I must speak to the Ryanair guys. I was going around asking and finally one of them tells me
- “Ohh yes sir, do you see this special character in your name?”
- “You mean the tilde in João?”
- “Yeap, that’s it. These characters are not supported. You will have to go to that desk over there and get that changed before you can check-in”.
It was really hard to see the desk he was pointing to because there was a freaking huge queue in front of it. Now, I am not sure who was responsible for those automatic check-in machines but I could see that the hardware is from IBM. Anyway, how can you plan a software to deal with hundreds of thousands of users, many of which are foreigner, and forget about the detail of international characters? It really bothers me…
Porto – London, Stansted
There were no problems with check-in or with the flight but when I got to London I was waiting 1hour for my luggage.
London, Stansted – Krakow
This time I knew I had to change my name in that stupid desk. I put my alarm to 3h30 AM (flight was at 6AM) and went straight there when it rang. I did my check-in without further problems.
After boarding I was waiting really long time for departure, because some passenger did check-in and didn’t board the plane so they had to take is luggage out.